Recently I helped someone setup their new Westell modem and encountered an issue with the modem just not connecting to the web. After checking the configuration and power cycling with no resolve. I placed call into tech support that quickly advised that the modem needs to be enabled.
From your web browser on the machine connected to the modem directly enter the following (in bold), then simply click on the Disable button on that page, then power cycle the modem and it will then be online.
192.168.1.1/verizon/redirect.htm
Would be great for them to include this in the quick setup document that explains how to access the modem’s web console. Maybe they just want to hear the sound of our sweet voices..
I hope this helps someone else from having to call tech support to get their modem working.
Regards,
Joe
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